Refund and Returns Policy
Returns & Refunds Policy
At TrenBiz Shop, we value your satisfaction and strive to deliver premium-quality womenâs handbags that meet your expectations. However, if you receive an item that is defective, damaged, or not as described, weâre here to help.
You have 24 hours from the time of delivery to notify us if your product is defective, damaged, or incorrect. Based on the condition and category of your purchase, you may be eligible for a replacement or refund.
Please note that returns or refunds are not accepted for items where the customer has simply changed their mind after purchase.
The specific return terms and conditions for each product will always be displayed on the respective product page under the âReturn Policyâ tab.
Valid Reasons to Return an Item:
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The delivered item is damaged, defective, or broken.
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You received a wrong item, or the productâs specifications (color, design, or size) differ from what was ordered.
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The product is incomplete or missing essential parts (such as straps, accessories, or packaging).
Invalid Reasons for Return:
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You changed your mind after placing the order.
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You no longer need the product or found another alternative elsewhere.
Terms & Conditions for Returns:
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The product must be unused, unwashed, and in its original condition.
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All original tags, accessories, warranty cards, user manuals, and packaging must be returned along with the item.
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The product must be returned in its original box or manufacturerâs packaging, without any alterations or damage.
Refund & Replacement Process:
If your return request meets the eligibility criteria, you may choose between:
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Replacement: Receive a new item of the same model (subject to stock availability).
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Refund: Once we receive and inspect the returned product, your refund will be processed within 7 business days.
Please note: In rare cases, refund processing may take longer due to shipment delays or unforeseen logistical issues.
Need Help?
If you have any questions or concerns about your return, please contact our Customer Support Team at
đ§ info@trenbizshop.com
Weâre here to make your shopping experience with TrenBiz Shop smooth, transparent, and worry-free.